Billing and Insurance

To enable Canyons Medical + Wellness to bill your insurance company directly, you will be asked to provide your insurance identification card and co-pays during check-in at each visit. We will scan this card into our computer system at least once per year or upon any plan/insurance company change.  This procedure is required for every patient, including family members.  If you have double coverage, you must present both cards at the time of service and notify the staff of the primary plan.  If we are not covered on your insurance plan or you do not have health insurance,  payment is due at time of service.

Each insurance company offers a variety of benefit packages.  It is the responsibility of the patient to know and understand his/her benefits before a visit.  If you have a service or procedure that is not a covered benefit, it will be your responsibility to pay for the service. Please be aware that even if you have insurance, you may still be responsible for payment of deductibles and co-insurance amounts.

You can pay on your account at the clinic or by mail with cash, check or credit card.  Credit card payment can also be made over the phone.  Though we submit insurance claims on behalf of our patients, it is the guarantor’s responsibility to see the account balance remains in good standing.  If needed, a payment plan may be offered with approval.  If at any point your account becomes more than 60 days past due, your account may be referred to a collection agency for collection. This may result in additional fees and a negative credit report. Once an account is sent to a collection agency, you will no longer be able to schedule an appointment with our providers.

Some laboratory and diagnostic services ordered by the providers cannot be performed in our clinic and are processed by an outside entity.  You will receive separate billing for these services.  Payment is made directly to the outside entity, not to Canyons Medical + Wellness.

For questions about your bill, contact AdvancedMD Billing at 1.855.255.1036